Terms of service
Welcome to RELIEVA! The terms "we", "us" and "our" refer to RELIEVA. RELIEVA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). RELIEVA is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent that all information is accurate and complete.
You are responsible for maintaining your account security and activity. You may not transfer or sell your account.
SECTION 2 - OUR PRODUCTS
We aim to accurately display our products, but colors and appearance may vary depending on your device.
We do not guarantee that products will meet expectations exactly as shown.
We reserve the right to modify or discontinue products at any time and limit quantities.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. RELIEVA reserves the right to accept or decline your order at its discretion.
Your order is not accepted until RELIEVA confirms it. Payment must be received before acceptance.
Please review orders carefully, as cancellations may not be possible after acceptance.
If we cancel or change an order, we will attempt to notify you.
Purchases are subject to our Refund Policy.
You confirm purchases are for personal use, not resale.
SECTION 4 - PRICES AND BILLING
Prices may change without notice.
Prices do not include taxes, shipping, or import duties unless stated.
You agree to provide accurate billing and payment information and update it as needed.
You confirm you are authorized to use your payment method and will cover all charges.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping delays. Delivery times are estimates only.
Once items are transferred to the carrier, risk passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services is owned by RELIEVA or its licensors and protected by intellectual property laws.
You may only use the Services for personal use.
RELIEVA trademarks, logos, and designs may not be used without permission.
All rights are reserved.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools "as is" without warranties.
Use of these tools is at your own risk.
Future features are also subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites or content.
Use them at your own risk.
Any concerns should be directed to the third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
RELIEVA is powered by Shopify.
All purchases are made directly with RELIEVA, not Shopify.
Shopify is not responsible for transactions between you and RELIEVA.
SECTION 10 - PRIVACY POLICY
Your information is governed by our Privacy Policy and Shopify’s Privacy Policy.
By using the Services, you agree to how data is collected and used.
SECTION 11 - FEEDBACK
Any feedback you provide may be used by RELIEVA without compensation.
You confirm you have rights to submit feedback and it does not violate any laws.
We may remove inappropriate content at our discretion.
SECTION 12 - ERRORS
We reserve the right to correct errors or inaccuracies and cancel orders if necessary.
SECTION 13 - PROHIBITED USES
You may not use the Services unlawfully or harmfully.
We may suspend or terminate access if violations occur.
SECTION 14 - AGENTS
Automated tools (“Agents”) must comply with strict rules and identify themselves properly.
We may limit or block Agent access.
SECTION 15 - TERMINATION
We may terminate access at any time.
Certain sections survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
Services and products are provided "as is" without warranties.
RELIEVA does not guarantee uninterrupted or error-free service.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, RELIEVA and its affiliates are not liable for any damages arising from your use of the Services or products.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless RELIEVA, Shopify, and affiliates from claims arising from your use of the Services.
SECTION 19 - SEVERABILITY
If any provision is invalid, the rest remain enforceable.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms represent the full agreement between you and RELIEVA.
SECTION 21 - ASSIGNMENT
You may not assign your rights. RELIEVA may assign its rights freely.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where RELIEVA is headquartered, and both parties agree to that venue.
SECTION 23 - HEADINGS
Headings are for convenience only.
SECTION 24 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services means acceptance of changes.