Refund policy

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product.

We are happy to make it right by offering a replacement.

To start a request, please email us at contact@shoprelieva.com with:

  • Your order number
  • Clear photos of the item and packaging

Providing images with your initial request will help us resolve your issue faster.

Refunds

To request a refund, please contact us at contact@shoprelieva.com with:

  • Your order number
  • The reason for your refund request

Once your request has been reviewed, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please note:

  • Processing times may take up to 5 business days
  • Your bank or credit card provider may require additional time to post the refund

Returns

We accept returns within 7 days of delivery. Items must be unused and in their original condition. Return shipping costs are the responsibility of the customer.

To request a return, please contact us at contact@shoprelieva.com with your order number and reason for return.

If you are not satisfied with your order after 7 days, please contact us — we are happy to offer a refund or replacement

Cancellations

We generally do not accept cancellations once an order has been placed.

However, we may be able to make changes or cancel your order if:

  • The request is made within a few hours of purchase, or
  • The situation is serious or exceptional

Please contact us as soon as possible at contact@shoprelieva.com.

European Union – 14 Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible:

  • The item must be unused and in the same condition you received it
  • It must be in its original packaging
  • You must provide proof of purchase

Contact Us

If you have any questions about your order, please reach out to us at:
contact@shoprelieva.com

We’re always here to help and ensure you have the best experience with RELIEVA.